April9 partnered with Gallagher Bassett to deliver the Comcover Launchpad for the Department of Finance.
Comcover is the Australian Government's self-managed insurance fund. Developed for the Department of Finance, and in conjunction with Gallagher Bassett (a multinational third-party claims administrator for which April9 is a long-standing ICT services partner), April9 delivered the ComCover LaunchPad, a modern integration interface allowing claims administrators, claimants and expatriates to lodge claims and access the interconnected system of 10+ incumbent business applications. Claims are lodged using a responsive FNOL (First Notice of Loss) form, which adapts to the user’s selections to provide a tailored experience - this vastly increased the number of completed FNOLs due to lower completion time. These forms are fully configured using the Stack9 back-office system.
With numerous stakeholders, both internal Department of Finance (DoF) users and third-party claims administration companies, needing varying levels of access to the applications within the LaunchPad, user authentication using Microsoft Azure AD was set up, including Single Sign-On for DoF users. Security groups within Azure AD dictate which applications a user has access (and visibility) to after successfully authenticating, giving granular control over the hundreds of different users within the system. Advanced BI and reporting tools were also set up within the LaunchPad, viewable for certain admin users, to monitor the usage of different applications, completion rate and user experience of FNOLs, and more. As a high-profile client and with government-level standards surrounding communication, release procedures, change management, security, and other aspects of the project, April9’s team including dedicated Solution Delivery Manager, implemented and followed approved structures to ensure all stakeholders’ expectations were met throughout the planning, delivery, handover, and support of the project.
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